Terms & Conditions

Last Updated: August 2026

Contact:01225 753218 / info@alphataxistrowbridge.co.uk

Please read these Terms and Conditions carefully before making a booking. By booking a vehicle with Alpha Taxis Trowbridge Ltd (whether via phone, email, our website, or our mobile app), you agree to be bound by these terms.

1. Introduction & Our Role

• Service Provider: Alpha Taxis Trowbridge Ltd acts as a licensed private hire operator.
• The Contract: In accordance with licensing regulations, Alpha Taxis Trowbridge Ltd accepts bookings as a principal. However, please note that we operate on an owner-driver model. While we arrange and accept responsibility for your booking, the actual transport service is provided by self-employed licensed drivers operating under our network.
• Licensing: All drivers and vehicles dispatched by us are fully licensed and DBS-checked by Wiltshire Council.

2. Bookings

• Methods: Bookings can be made via telephone, our website, or our official mobile app. Email enquiries are not accepted as confirmed bookings until you receive a formal confirmation from us.
• Vehicle Capacity: It is the customer’s responsibility to book a vehicle of suitable size for the number of passengers and luggage. We offer standard 4-seater saloons, estates, 6-seaters, and 8-seater minibuses.
• Accuracy: You must ensure all booking details (pick-up time, date, addresses, and any special requirements, such as child seats or wheelchair accessibility) are correct.

3. Fares, Fare Structures, & Payments

• Pricing: Standard local fares are determined by our taxi meters or agreed-upon fixed rates for specific journeys (such as airport transfers).
• Standard Rates: Our standard daytime/evening rates apply Monday to Saturday until 10:00 PM. Journeys after 10:00 PM, on Sundays, or on Public/Bank Holidays will be subject to higher rate tariffs.
• Payment Methods: We accept cash, credit/debit cards, and contactless payments. Payment can be made to the driver in the vehicle or, where applicable, prepaid through our booking app/corporate account services.
• Soiling Charge: If a passenger soils the vehicle (e.g., through sickness or spillage), a cleaning fee of up to £100 (depending on the extent of the damage) will be charged to cover professional cleaning costs and vehicle downtime.

4. Cancellations & No-Shows

• Cancellations by Customer:
  • For local Trowbridge bookings, cancellations must be made at least 20 minutes prior to the scheduled pick-up time.
  • For airport transfers or long-distance journeys (out-of-area), cancellations must be made at least 3 hours prior to the scheduled pick-up time.
  • Failures to cancel within these windows, or "no-shows" where the driver arrives and cannot locate the passenger, may result in a cancellation fee equal to the estimated fare.
• Waiting Time:
  • Drivers will wait free of charge for up to 10 minutes after the scheduled pick-up time (or flight arrival time for airport pickups, based on flight tracking).
  • After this period, we reserve the right to charge a waiting fee or release the vehicle, which will count as a "no-show".

5. Passenger Conduct & Safety

• Right to Refuse: Our drivers reserve the right to refuse transport to any passenger who is abusive, behaving aggressively, or who appears heavily intoxicated and poses a safety or cleanliness risk.
• Seatbelts: In accordance with UK law, all passengers must wear seatbelts at all times during the journey.
• Smoking & Vaping: Smoking and the use of e-cigarettes are strictly prohibited in all of our vehicles.
• Children: We do not supply child car seats. If required, customers must provide their own and are responsible for fitting them.

6. Liability

• Delays: While we make every effort to arrive promptly and get you to your destination on time, Alpha Taxis Trowbridge Ltd is not liable for delays caused by circumstances beyond our control. This includes but is not limited to severe weather, traffic accidents, road closures, or flight delays.
• Lost Property: We are not responsible for any personal items left in our vehicles. If you believe you have left an item behind, please contact our office as soon as possible, and we will do our best to help you recover it.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.